HamNazz Perfume – Return & Refund Policy

At Hamnazz Perfume, we value your trust and strive to provide a smooth and satisfying shopping experience. Please review our return and refund terms before placing your order.

1. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect product, please notify our customer support team within 24 hours of delivery.

To help us verify your claim, please provide clear photographs of the product and packaging along with a complete unboxing video showing the package opening and the condition of the item received.

Claims will be reviewed by our team, and the appropriate resolution will be communicated once verification is complete.

2. Unboxing Video for Claims

An unboxing video is required for claims involving damaged, defective, missing, or incorrect products. The video should clearly show the original package, shipping label where possible, and the contents as received.

Claims submitted without sufficient supporting evidence may be declined following a review of the available information.

3. Return Eligibility

If you are not satisfied with your purchase, you may request a return within 7 days of receiving your order, subject to the following conditions:

  • The product must be unused and unopened, with its original seal intact where applicable.

  • The product must be returned in its original packaging, including any accessories or complimentary items received.

  • Proof of purchase or a valid order number must be provided.

  • The return request must be approved by our customer support team before the product is sent back.

Important: For hygiene and product-safety reasons, opened or used perfumes and attars may not be eligible for return unless the item is damaged, defective, incorrect, or otherwise covered by applicable consumer law.

4. Refund Approval & Processing

Once an eligible returned product has been received and inspected, our team will notify you of the approval or rejection of your refund request.

Approved refunds will generally be initiated within 5–7 business days. The time taken for the amount to reflect in your account may depend on your bank, payment provider, or original payment method.

Where applicable, refunds will be issued to the original payment method.

5. Return Shipping Charges

For approved returns involving damaged, defective, or incorrectly delivered products, HamNazz Perfume will communicate the applicable return-shipping arrangements.

For other approved returns, return-shipping charges may be borne by the customer, where permitted by applicable law and communicated before the return is completed.

6. How to Request a Return or Refund

To submit a return or refund request, please contact our customer support team with the following details:

  • Your name and order number

  • Date of delivery

  • Reason for the request

  • Clear photographs and the required unboxing video, where applicable

Our team will review your request and provide the next steps.

7. Contact Us

For questions regarding returns, refunds, or order-related concerns, please contact HamNazz Perfume through the contact details provided on our website.

Hamnazz Perfume – Where Every Fragrance Tells a Story.

We appreciate your understanding and thank you for choosing HamNazz Perfume.